Senior Account Manager

SUMMARY:

SKILLS / COMPETENCIES

• Analytical skills including general understanding of client engagement and product marketing.

• Outstanding collaboration skills – at ease in a matrix organization and ambiguous, unestablished processes.

• Meet organizational targets while aiming to exceed it always and ensuring direct reports exceed designated targets as well.

• Ability to develop and influence relationships with clients and partners (sales and other regionally represented functions) as well as regulatory, legal and quality functions

• Ability to plan, manage, projects and product launches within budget and on schedule, prioritize and monitor.

• Ability to support tactical multi-channel marketing programs for the sales business unit.

• Fluent communication in English (both verbal and written) and second Nigerian language strongly preferred.

• Ability to communicate effectively and comfortable in presenting in front of larger audiences and key organizational decision makers alone or with a group.

• Ability to develop concise and pertinent presentations and proposals to support main ideas.

• Ability to effectively build strong and sustainable networks both internal and external to the organization.

• Ability to build customer relationships and potential sales pipeline.

• Capability to establish and use networks to acquire information for potential revenue generation.

SKILLS / COMPETENCIES

• Prospect for potential new clients and turn this into increased business.

• Contact as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging Efferent’s network.

• Identify potential clients, and the decision makers within the client organization.

• Research and build relationships with new clients.

• Set up meetings between client decision makers and company’s practice leaders/principals.

• Plan client engagement approaches and pitches. * Work with Efferent team to develop proposals that speaks to the client’s needs, concerns, and objectives.

• Participate in pricing the solution/service to meet clients budget as appropriate.

• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.

• Present an image that mirrors that of the client to close deals and generate revenue.

SKILLS / COMPETENCIES

• Present new products and services and enhance existing relationships.

• Work with technical staff and other internal colleagues to meet customer needs.

• Supervise technical team during client projects.

• Arrange and participate in internal and external client debriefs.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends as appropriate.

• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.

• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Submit weekly progress reports and ensure data is accurate regarding current business pipelines.

• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.

• Forecast sales targets and ensure alignment with company’s growth strategy.

• Track and record activity on accounts and help to close deals to meet these targets.

• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.

• Present at Account Manager training and mentoring to new Account Managers and other internal staff as needed.

• Ensure direct reports adhere to all of the above.

PHYSICAL REQUIREMENTS

• This role does require possible travel within Nigeria & Africa