Business Operations Lead

RESPONSIBILITIES:

• Understand national business performance through dashboards and data created or gathered, and drive cross-functional resolutions to operational issues

• Develop in-depth understanding for what drives engagement & growth and leverage insights to shape future direction

• Help size & analyze growth opportunities (e.g. markets, customer segments, industry verticals, strategic initiatives)

• Lead efforts in an unstructured environment to identify product, customer, partner or market insights and improve decision- making across various stakeholders, including product management, marketing, care, etc

• Lead or co-lead strategic initiatives and discrete projects

• Initiate innovative ideas and activities in support of the business on an evolving basis

• Responsible for overall performance for managing various work efforts, project management, including applying techniques for planning, tracking, and coordinating with a broader team.

• Support day-to-day management of business operations through development and effective implementation of operational plans and priorities

• Build and maintain relationships inside and outside the organization to ensure strong collaboration, raise the profile of the business and its key projects, and capitalize on emerging opportunities.

• Play a key role in influencing the culture of Efferent by contributing to materials for meetings, taking responsibility for the implementation of a quarterly insights and monthly newsletter, managing media communication, and assisting in organizing the quarterly associate and client retreat.

• 2-5+ years in functional role (strategy, product, sales, care, finance), business and/or operations role in the technology industry; excellent operational project expertise

• Previous experience driving strategic initiatives, or strategy consulting experience

• Strong business acumen

• Exceptional analytical problem solving ability

• Able to think both strategically and tactically - devise and execute an action plan

• Proven ability to forge strong relationships in team/organization

• Ability to manage multiple projects with little day to day direction

• Strong project management skills

PREFERRED CANDIDATE PROFILE

• Problem solving skills

• Strong strategic and tactical marketing orientation

• Enthusiastic, self-motivated and positive “can-do” attitude

• Expected to promote culture of “excellence in execution”

• Customer Focused

• Experience in marketing or related field

• Creativity and execution

• Proactive team player and willingness to assist others

• Multi-national experience preferred but not required

• Healthcare industry experience preferred but not required

• Enjoys interacting and participating in an international and diverse team environment.

• High energy level

PHYSICAL REQUIREMENTS

• Willingness to travel within Nigeria & West Africa